Match support to readiness
Match common manager moves to the employee readiness level where each is most useful.
Place each manager move in the readiness bucket where it fits best. Direct Coach Support Delegate Show the required renewal deck structure and review the first draft same day. Ask for the person's plan, add missing criteria, and schedule a quick review before the live moment. Ask what obstacle is lowering confidence and help remove it while the person owns the work. Agree on the outcome and check-in date, then let the person choose the path. Provide a checklist because the person has never run this compliance handoff before. Role-play the customer escalation opening once, then let the employee lead…
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