PERFORMANCE-COACHING5 MIN READ
Name the gap without triggering defensiveness
Open a performance-gap conversation with specific evidence, impact, and care.
Tess T Customer success manager 1 Open 2 Explore 3 Next The moment 20 sec Pattern forming Two client follow-ups in three weeks went out two days late. Tess is stretched but the customer impact is real. Avoiding the gap protects feelings today and damages trust tomorrow. late follow-ups clients asked Support The formula 1 min
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