Use the customer line that gets the real concern
Choose a stakeholder response that shifts from defending the roadmap to getting the customer's perspective.
The customer sponsor says the roadmap ignored them. Which line gets the perspective that matters? The sponsor says the roadmap ignored their May feedback. Your roadmap ignored what we told you in May. fromTop Lina needs curiosity before defense. fromBottom Help me find the miss from your side. Which roadmap decision made it feel like we ignored the May input? Strong. It asks for the concrete experienced miss instead of debating whether the internal process was fair. We did review every note from May, so I want to correct that premise. Plausible but weak. It defends process before getting perspective,…
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