Use dialogue choices that get an overloaded employee's perspective while maintaining standards.
Ben B Analyst 1 Impact 2 Map 3 Reset One-on-one 20 sec The miss Ben missed two data pulls, and Nora needs to coach the performance without guessing his motive. The empathy gap makes Nora's frustration feel like evidence that Ben is careless. The model 2 min Perspective-getting Impact -> map -> reset
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