Use peer dialogue to understand resistance to a process change before negotiating a fix.
Leo L Sales peer 1 Cost 2 Friction 3 Minimum Forecast prep 20 sec Resistance Leo calls the CRM risk update another admin chore. Tessa needs the real cost behind the resistance. If she argues system value first, Leo may never reveal the workflow friction. The model 2 min Perspective-getting Cost -> friction -> minimum
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