Run the three-question perspective interview
Use a three-question structure to get another person's perspective in a real conflict.
Leila needs to understand why Marcus bypassed her team without opening with an accusation. Three-question perspective interview: moment, protection goal, missing information The common shortcut is to ask 'Why did you do that?' in a hot tone. It sounds like perspective-getting, but it usually invites justification instead of useful detail. Question 1 Ask: 'What did the situation look like from your side at the moment?' This lowers the construal level to the actual decision moment and avoids a broad character debate. Question 2 Ask: 'What were you trying to protect or optimize?' This reveals the protection goal behind the behavior:…
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