Use checklists for ordinary misses
Design a boarding checklist that creates a team pause at the few moments where routine errors are most costly.
The move: protect high-risk handoffs with a short verbal pause. Why checklists work Good checklists are not encyclopedias. They are small reliability devices placed at the moments where routine pressure creates predictable misses. In boarding, those moments are usually handoffs: pet arrives, meds are prepared, a dog moves between spaces, an incident is escalated, or the pet is released. What to copy from safety-checklist practice The checklist has to be short, owned by one person, and confirmed by the team. It should ask for proof, not vibes. Pet name and suite number. Medication name and dose. Belongings counted. Authorized pickup…
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