Protect holiday capacity before it becomes urgent
Use urgency and importance to choose the right capacity action before a holiday boarding peak.
holiday pressure The waitlist is growing and staff are asking who gets priority. Every call feels like it needs the owner. Capacity decisions made late become emotional exception decisions. Eisenhower Urgent x Important Sort the work before the day sorts it for you. The point is to protect important work early and bound urgent interruptions. Everything urgent feels true during peak week The owner protects decisions only they can make. Capacity planning is mostly important before it is urgent. 01 lock rules 02 route calls 03 cut scope Capacity rule node 1
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