Do not explain away a near miss
Run a Five Whys review that finds a boarding-process cause rather than stopping at staff blame.
The move: keep asking why until the answer becomes fixable. Why Five Whys matters in boarding Near misses are gifts if you treat them as process evidence. A gate almost left open, a medication almost missed, or two incompatible dogs almost placed together tells you where the system is thin. The first explanation is usually a symptom. How to avoid the blame trap A bad Five Whys chain sounds like this: Why did it happen? Sam forgot. Why did Sam forget? Sam was careless. That chain cannot improve the business. A better chain stays with conditions: time pressure, unclear ownership,…
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