PET-BOARDING-BUSINESS5 MIN READ
Calm the first-stay owner without dismissing them
Use observation, feeling, need, and request to answer an anxious first-stay owner with respect and direction.
Jen J first-stay dog owner O observe F feel N need drop-off pressure 20 sec The moment Jen is hesitating at drop-off while Tilly whines and hides behind her legs. Dismiss the feeling and Jen loses trust. Indulge it without direction and the handoff stalls. 1st boarding stay 10:30 promised update time
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