Capacity and role clarity pocket guide
Recall simple RACI and Eisenhower prompts for peak boarding capacity decisions.
Waitlist call during kennel rounds: owner task or delegated task? Compare Use Eisenhower and RACI together: delegate urgent standard work, reserve owner attention for important exceptions. What is the RACI golden pressure test? Can the team name the one Accountable owner for the outcome? If three people are kind of in charge, no one owns the tradeoff. But this owner is loyal. Can we just squeeze one more dog in? Exception objection A staff member wants to protect a relationship during peak week. Your line Loyalty matters, so the rule has to be fair. We can offer the waitlist priority…
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