PET-BOARDING-BUSINESS5 MIN READ
Explain the scratch without sounding evasive
Respond to a minor pet injury with ownership, facts, remedy, and prevention language.
Marcus M Poppy's owner A acknowledge F facts R remedy pickup complaint 20 sec The surprise Marcus sees a small scratch on Poppy's nose and feels blindsided at checkout. The injury may be minor. The trust issue is that he discovered it before the team raised it. 3:20 incident time 6:05 owner discovers at pickup
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