PET-GROOMING-BUSINESS5 MIN READ
Coach the checklist pushback
Use SBI and GROW questions to coach a groomer who resists a safety checklist.
Celia C Senior groomer S SBI G Goal W Way forward The pushback 20 sec The moment Celia dismisses the dryer checklist in front of two bathers, and the room goes quiet. If a senior groomer makes the standard look optional, the process fails before it starts. 12y Celia's experience 2 bathers watching
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