Turn no-shows into a clear policy conversation
Use BATNA and boundary clarity to decide how to handle repeat no-shows without damaging good-fit clients.
The policy test A repeat no-show client wants the most valuable Saturday slot again and frames the deposit as a loyalty insult. If the policy bends here, the calendar teaches clients that high-demand time has no cost. Negotiation lens Know the alternative before you discuss the exception BATNA gives you a calm reference point. If the alternative is a waitlisted client who pays and arrives, the salon should not accept another unprotected risk. Reflex Waive the deposit to avoid sounding rude The client hears firmness plus choice, not punishment. Do not negotiate a policy until you know what happens if…
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