Sort the grooming visit by blueprint layer
Classify grooming-visit actions into customer, frontstage, backstage, process, and evidence layers of a service blueprint.
Sort each grooming-visit element into the service blueprint layer it best represents. Customer action Frontstage action Backstage action Support process Evidence Owner drops off Luna and confirms the requested face length Receptionist repeats the pickup window and explains the matting consent line Bather updates the groomer that Luna reacted to the high-velocity dryer Software changes the appointment status from bathing to finishing to ready Printed report card and clean bandana are handed over at checkout Owner receives a ready-for-pickup text at 3:42 p.m. Groomer enters coat-condition notes and a follow-up recommendation The POS applies the pre-agreed matting fee from the…
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