PET-GROOMING-BUSINESS5 MIN READ
Protect the vet referral handoff
Use clear roles and responsibility language when referring a grooming observation to a veterinarian.
Pepper's owner P Client O Observe B Boundary H Handoff The diagnosis pull 20 sec The moment Pepper's owner asks whether the red skin is fleas or allergies and whether the vet visit is still needed. A helpful-sounding diagnosis can cross the groomer's role and weaken the vet relationship. 2 skin signs observed 1 diagnosis pressure
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