RACI handoff deck for pet services
Recall RACI role distinctions and apply them to pet retail handoffs.
RACI basics What is the difference between Responsible and Accountable? Responsible does the work; Accountable owns the outcome. Several people can help perform a task, but one person should be answerable for completion and quality. Consulted vs informed When should someone be consulted instead of merely informed? A grooming lead may be consulted on a matting correction; cashiers may simply be informed that pickup timing changed. Role ambiguity I thought the opener was going to call the special-order customer. The customer's food arrived yesterday and no callback happened. Manager line Let's fix the customer now, then update the handoff: receiver…
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