Sort the customer signals

Sort each customer comment into the Kano category that should guide the manager's response. Must-be basic Performance driver Delighter Low-signal noise The litter aisle smelled like ammonia near the scoop bins. Text me sooner when my special-order food arrives. The cashier remembered my rescue dog's name. The fish transport bag leaked in my car. I wish the reptile bulbs were easier to compare by heat output. Please stock more birthday cookie shapes for small dogs. One customer dislikes the music playlist but gave no service detail. Shelf price did not match the register price on flea shampoo.

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in