Commit to one queue PDSA test

Commit to one two-shift PDSA test for a pharmacy queue delay driver Use a real delay category from your pharmacy, such as unresolved prescriber clarification, rebill backlog, out-of-stock callback, vaccine appointment batching, or verification queue handoff. A 5 p.m. pickup queue where unresolved prescriber clarifications repeatedly push waits over 20 minutes A rebill backlog that creates repeated patient callbacks and rework during the afternoon rush A vaccine appointment block where storage checks, paperwork, and verification collide at the same counter PDSA commitment: For [two shifts/date range], [owner] will test [specific change] on [delay driver]. Prediction: [measure] will change from [baseline]…

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