Build a small PDSA cycle to reduce one pharmacy wait-time driver.
The pharmacy has a 5 p.m. wait-time spike, and the top repeat cause is unresolved prescriber clarification. Use PDSA: plan a narrow test, do it at small scale, study the measure, and act on what the test teaches. Common trap: turning a complaint into a permanent staffing or workflow change before measuring the driver. The team may work harder while the real bottleneck remains untouched. Plan Test a 4:30 p.m. clarification sweep for two weekdays. Prediction: prescriptions waiting over 20 minutes will fall by 20 percent. The plan names the target, test window, owner, prediction, and measure. Do Assign one…
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