Quick Reference: payment-change controls
Recall the minimum control set for vendor and refund destination changes.
Which mindset is correct? Money destination changes deserve control language, not inbox convenience. What callback number should you use? Use the previously known number already stored in your system, never the number inside the requesting email. IC3 explicitly recommends using previously known phone numbers when confirming transfer requests. “The vendor is traveling and cannot take calls, so we should just trust the thread.” Your line If we can’t verify independently, we shouldn’t change where the money goes yet. Channel inconvenience increases uncertainty; it does not reduce the need for control. It reframes the issue from customer service speed to payment-authentication…
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