Sort the angry message before replying

Sort each phrase from the complaint into the NVC bucket it belongs to. Observation: concrete fact Feeling: emotion named Need: underlying value or requirement Request: action asked for now The gallery was due yesterday I am frustrated I needed these for my mom's birthday slideshow Please tell me exactly when I will receive images The contract says final gallery delivery is June 14 I feel anxious because family members keep asking I need certainty so I can plan the slideshow Can you send 10 previews today?

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