PHOTOGRAPHY-BUSINESS5 MIN READ
When the proof gallery disappoints them
Use Situation-Behavior-Impact to understand a client complaint and guide a recovery option.
Renee R Brand manager S Situation B Behavior I Impact The complaint 20 sec Proof gallery Renee says the proof gallery feels stiff and not like the relaxed founder images she expected. If you defend intent too early, you may win the explanation and lose the client. 42 proofs 1 global adjective
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