Walk an out-of-stock substitution
Use approved substitution logic without masking inventory or category-management signals.
OOS pressure A priority shampoo SKU is out again, and the manager wants the visible gap gone before the afternoon rush. The wrong fix can hide a repeated demand problem and rewrite the planogram locally. Substitution discipline Approved flex, preserved signal, pattern escalation Use a substitute only when the plan or account rule allows it. Otherwise preserve the location and document the signal. Shortcut Fill the gap with whatever is nearby The shelf stays honest even when stock is missing. A substitution is compliant only when it is authorized and documented. 01 Authorize 02 Execute 03 Escalate Flex list The…
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