POST-MERGER-INTEGRATION5 MIN READ
Tell a founder their system is ending
Hold a system-retirement conversation that names the ending, structures the neutral zone, and protects dignity.
Marco M Acquired founder E Ending N Neutral zone B Beginning The hard conversation 20 sec Scene Marco's customer health dashboard is being retired in 45 days, and he learned it from an analyst. The risk is not just system resistance. It is loss of identity and trust. 45 days until retirement 11 customer signals to preserve
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