Resolve conflicting policies without a turf war
Resolve a conflict between two policies by clarifying business ownership, risk oversight, and control evidence.
Policy conflict During a production outage, Security needs an emergency vendor. Procurement policy requires prior approval. Incident policy allows urgent engagement. Both policies are valid in isolation. The organization needs speed and control. A policy manager designs the interface between them. Three Lines plus control design Separate authority, oversight, and assurance First line owns the operational decision, second line defines guardrails, and assurance later tests whether the guardrails worked. Shortcut Pick one policy and override the other. The conflict becomes a controlled exception path. The best conflict resolution preserves the objective of both policies. 01 Authority 02 Guardrails 03 Evidence…
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