Write rules people can use

If the user has to interpret the rule under pressure, the policy is not doing its job. Lead with the decision Put the core rule before definitions, history, and rationale. People usually arrive at a policy with a question: may I, must I, who approves, or what happens next? Use active voice and named actors Responsible functions are clearer than abstract obligations. Write managers approve, Procurement reviews, employees report, or Compliance records. Separate rule, procedure, and rationale The policy states the standard. The procedure explains steps. The rationale explains why. Mixing all three makes the policy long and harder to…

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