Build a No-Callback Chemical Reading Trail
Apply PDCA to design a chemical-reading trail that catches drift before callbacks.
Chemical readings exist in the app, but they do not trigger action before cloudy-water callbacks. PDCA reading trail: Plan the trigger, Do the capture, Check the trend, Act before the customer has to call. The common trap is assuming that logging numbers equals managing water quality. A number without a comparison or action rule is easy to ignore. Plan the trigger Define watch: sanitizer drops two visits in a row, pressure rises above normal, or customer reports unusual use. A trigger tells the team when a reading deserves attention. Do the capture Record key readings, treatment, photo, and one trend…
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