POOL-SERVICE-BUSINESS5 MIN READ
Coach the Tech Who Keeps Skipping Photos
Use GROW coaching questions to improve a technician's photo-completion behavior without reducing ownership.
Theo T Route technician G Goal R Reality O Options W Will Coaching moment 20 sec The pattern Theo completed 18 stops yesterday and skipped required photos on six. Two customers later questioned whether the baskets were cleaned. Photos are not admin decoration; they are evidence for trust, billing, and quality. 6 missing photo sets
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