Sort Service Features by Customer Satisfaction Impact
Classify pool-service features as must-be, performance, or delighter using the Kano model.
Place each pool-service feature in the Kano category it most likely fits. Must-be basic Performance driver Delighter Pool is left clean, safe, and chemically managed after the scheduled visit Invoice matches the approved work and does not surprise the customer Gate access is handled without repeated customer involvement Arrival windows become more accurate during busy season Repair quotes are sent within one business day when diagnosis is complete Service notes explain readings, treatment, and next step in plain language Customer receives a proactive storm-prep note before forecasted heavy rain Green-pool recovery includes a short before-after video after the final visit
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