Sort the Job by Owner Before It Slips
Classify job handoff responsibilities using RACI roles.
Place each job role in the RACI bucket that best fits the repair handoff. Responsible: does the task Accountable: owns the outcome Consulted: gives input Informed: receives updates Repair technician records pump diagnosis and required part number Parts coordinator confirms availability and delivery date Service manager owns completion of the repair promise to the customer Branch owner approves any exception above the warranty limit Equipment specialist advises on an unusual heater error code Senior technician reviews photos before a risky quote goes out Customer receives ETA, scope, price, and completion updates Billing team receives final approval and invoice notes
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in