Build a Pressure Rehearsal Rep
Design a pressure rehearsal rep with retrieval, simulation, recovery, and spacing.
Sam must answer a customer's likely question: Why was the fix late? A normal run-through will not train the heat of that moment. Retrieve the hard answer, simulate pressure, practice recovery, then repeat after a delay. Reading the escalation timeline silently feels thorough, but it does not prove Sam can answer the hard question while activated. Find the break point Choose the one moment most likely to spike arousal: the late-fix question. Pressure rehearsal starts with the risk point. Practicing easy sections wastes scarce prep time. Retrieve without notes Say the 45-second answer out loud with the laptop closed. This…
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