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PRODUCT-LIABILITY5 MIN READ

Commit to a 48-hour incident triage loop

Create a specific commitment for escalating credible product injury or hazard signals within 48 hours.

Create a 48-hour incident triage loop for one product line or support queue. Use this for credible product injury or hazard signals such as burn, smoke, fire, shock, choking, fall, laceration, collapse, or near miss. For [product line], when [specific safety trigger words or incident types] appear in [channel], I will [open triage record + preserve evidence + notify named owners] within [deadline], then schedule a reportability/corrective-action decision by [time]. In three days, check whether you wrote the trigger words, owners, and deadline clearly enough for another person to run the loop. A support queue for a consumer appliance where…

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