Discovery Interview Moves
Recall practical discovery interview moves that reveal jobs, opportunities, and evidence quality.
JTBD opener What is the safest first question when a customer describes a broad need? Recall the last-real-episode move. Ask: "Tell me about the last time this happened." Recent behavior reveals triggers, alternatives, constraints, and stakes better than general preference. Feature request Customer says: "We just need a dashboard." They jumped straight to a solution during discovery. Your line What would the dashboard help you decide or do that is hard today? Do not ask them to design the dashboard first. That turns the interview into solution validation before the opportunity is clear. The line moves from solution to job…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in