Discover the work before optimizing the prompt
Use Discover and Define before writing or optimizing a prompt for a business workflow.
The move: open the problem before closing on a prompt. The Double Diamond is useful in prompt-ops because model output problems are often workflow problems wearing a prompt costume. Discover means gathering evidence about the real work: inputs, users, decisions, review points, and downstream consequences. Define means choosing the specific failure to reduce. Only then should you Develop prompt variants, source checks, evals, or human review steps. Deliver means testing the change at small scale, keeping the parts that work, and improving or rejecting the rest. This sequence prevents a common trap: prompt polishing. Teams add tone instructions, examples, and…
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