PSYCHOLOGICAL-SAFETY6 MIN READ
When someone says, "I don't understand"
Respond to public uncertainty in a way that protects learner safety and advances the work.
Elena E Product manager 1 Protect 2 Clarify 3 Close Public confusion 20 sec Learner safety test Elena admits confusion in a room that is trying to move quickly. The next line will teach the team whether uncertainty is safe to reveal. The framework 1 min Learner safety Normalize -> broaden -> explain plainly
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