PSYCHOLOGICAL-SAFETY6 MIN READ
A defensive PM in the postmortem
Use dialogue moves that preserve blameless learning when defensiveness appears in a review.
Morgan M Product manager 1 Reframe 2 Fact 3 Repair Defensive turn 20 sec Postmortem pressure Morgan is protecting Product, and the room is about to split by function. If the review becomes a team-versus-team argument, the timeline will stop being honest. The framework 1 min Blameless facilitation Reframe the task -> ask the next fact question -> end in repair owners
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