PSYCHOLOGICAL-SAFETY6 MIN READ
Repair safety after a public shutdown
Repair a safety breach by naming impact, reopening the issue, and changing the norm for future discussion.
Chilled room One dismissive line has changed what the team expects will happen if they challenge. The repair must reach the whole room, not just the interrupted person. Repair sequence Acknowledge -> reopen -> change the norm Apology matters, but visible norm repair is what restores team learning. Shortcut Private apology only The team sees a different future rule, not just regret. Repair is credible when it changes both the content path and the social path. 01 Own it 02 Reopen 03 Reset Own the shutdown Public acknowledgment
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