Recall the queue psychology levers that shorten perceived wait.
WAIT What does WAIT remind you to check? Recall the four felt-wait checks Acronym Occupied wait vs. useful wait Compare Maister warns that the best occupation is related to the service encounter when possible. Battlecard Customer asks why the wait keeps changing. You said it would be 10 minutes. What is going on? Your line You are right; we missed that estimate. The approval step is taking longer than usual. I will update you in 6 minutes, and your place is held. Avoid saying just a few more minutes unless you know it is true. It acknowledges, explains, and creates…
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