Say the line that lowers anxiety

Dana D Waiting customer 01 Acknowledge 02 Explain The counter 30 sec Scenario Dana asks, Is anyone actually working on my prescription? She expected it to be ready and now feels ignored. The line you choose will either lower anxiety or add a second service failure. The model 1 min Wait update Acknowledge -> Reason -> Next marker A good queue update restores control without promising more than the system knows. Soon

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