Handle the gate-delay update
Select a delay update that explains the wait and gives a finite next marker.
Boarding is late. The safety check is not released yet. What should the gate agent announce? Name the safety-check delay, say there is no boarding time yet, and promise the next update at a specific time Correct. It explains the wait and replaces uncertainty with a finite next marker. Say boarding should begin in just a few minutes to keep the room calm Weaker. A soothing estimate that is not known creates a fragile expectation and can backfire. Wait silently until the safety check clears so the team avoids repeated announcements Weaker. Silence leaves passengers to invent explanations, making the…
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