Explain the exception
Use a short line that explains a queue exception while confirming the customer's place.
A couple believes a later-arriving family was seated before them. Pick the host line that restores fairness. A later-arriving family is seated first. We were here before them. fromBottom The host has to explain the seating rule. fromTop The couple understands their place. Okay, that makes sense. I understand why that looked unfair. They had a reservation for the large table; you are still first for the next two-person table, and I will update you in 5 minutes. Correct. It validates the concern, explains the exception, and confirms the couple's place. They are not taking your table, so there is…
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