Spot the dead check-in
Identify the missing acknowledgement point that lengthens perceived wait.
Patients keep asking whether the check-in worked. Find the part of the scene that keeps arrivals in preprocess limbo. The unattended check-in tablet with no visible confirmation Correct. A silent check-in point creates anxiety because customers cannot tell whether the service has started. The row of waiting chairs Not the main issue. Chairs can make waiting more comfortable, but they do not confirm entry into the system. The reception desk with staff working Close, but the desk is not the specific failure. The missing confirmation at check-in is what drives repeat questions. The entrance door behind the patient Not the…
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