QUEUE-MANAGEMENT5 MIN READ
Sort the wait levers
Match wait-management scenes to occupation, uncertainty reduction, or fairness protection.
Sort each scene by the wait-management lever it shows. Occupy productively Reduce uncertainty Protect fairness Menu preview while waiting occupy Intake prep during the wait Next-update time given uncertainty Visible progress status One line to next server fairness Visible triage exception wait-lever diagnosis Matched tactics to the felt-wait mechanism Ask what feeling the tactic changes.
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