Walk the lobby flow
Sequence lobby queue moves across arrival, waiting, and handoff points.
The lobby opens At 9:14, 22 people are present, but only 11 have been properly checked in. The rest are waiting near doors, asking other customers, or hovering near the clerk. Your decisions should reduce both confusion and service-time waste. Service flow Enter -> Wait -> Handoff Queue flow improves when each stage has a clear customer action, visible staff action, and evidence that the place in line is protected. Crowd Customers self-organize and ask staff for help The line feels fairer and each service interaction starts cleaner. The queue should tell customers what to do next before staff have…
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