Callback call pocket deck
Recall the strongest service-recovery moves for pest-control callback calls.
Angry opening This treatment did nothing. Use when the customer is upset before you have field evidence. Your line You saw activity after we were there, and that is frustrating because you expected relief. Let me get the exact location and set the next step. Do not start with normal biology. It sounds like you are defending the company before hearing the customer. It acknowledges the observation and need before moving to evidence. Reflex vs move Customer says there are still ants in the bathroom. The stronger line keeps biology and service action together. Evidence What evidence should you request…
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