Choose a validating line when a colleague’s expression shifts from enjoyment to concern.
Jonah’s expression shifts during the design review. Pick the line that keeps the conversation accurate. Panel 1: the room is open and playful. This version finally feels usable. fromBottom Panel 2: the customer evidence changes the mood. Wait, the support pattern is bigger than I thought. fromTop Panel 3: your line goes here. “I noticed the energy changed when the complaints came up. What are you seeing that we should not miss?” Correct. It separates observation from interpretation and lets Jonah improve your empathic accuracy. “You clearly hate the direction now, so let’s stop defending it.” Too certain. It converts…
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