Convert a risky public emotion label into a neutral, testable check.
Watch the repair: same cue, different move. Before: the cue becomes a public accusation. After: the cue becomes a shared accuracy check. From label to observation: “You’re angry” becomes “I noticed a pause.” Observation lowers defensiveness because it does not claim access to Elena’s inner state. From person to work: the question anchors on the budget assumption, so the room investigates the issue instead of Elena’s feelings. From certainty to correction: empathic accuracy improves because Elena can confirm, refine, or reject the read without losing status. The skilled move is not softer; it is more testable. hypothesis-checking Replaced a public…
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