READING-EMOTIONS-AT-WORK5 MIN READ
Respond to contempt without matching it
Respond to contempt-like cues by setting a boundary and returning to evidence.
Victor V Commercial stakeholder 1 Boundary 2 Evidence 3 Repair The jab 20 sec Scenario Victor gives a half-smile after engineering raises a risk and says, “I’m sure engineering has a very technical reason.” Several people look down. A contempt-like cue can pull the room into a status contest unless someone resets the standard. half-smile possible contempt cue launch decision The move
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