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READING-THE-ROOM5 MIN READ

Respond to the Sudden Edge

Respond to sharp tone with active listening and calibrated questions.

Ravi R Engineering lead 1 Label 2 Ask 3 Summarize Sharp tone 20 sec The moment Ravi says, "Sure, add another priority," in a clipped tone. The room watches your response. If you punish the tone, you may lose the workload data behind it. priorities already in flight tone words do not match attitude Teach

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